This guide lists common PickMyTrade alert errors, explains their causes, and provides actionable solutions to help users troubleshoot issues quickly.
1. Error: Risk Settings – symbol is blocked #
Caution
The error “symbol is blocked” in Risk Settings occurs in ProjectX because a specific trading symbol has been added to the Symbol Blocks list under Risk Settings.
Solution
To solve this issue:
1. Go to ProjectX platform.
2. Navigate to Risk Settings.
3. Locate the Symbol Blocks section.
4. Remove the symbol from the Current Symbol Blocks list by selecting it and deleting.
This action will unblock that symbol and resolve the error.
2. Can not place order, current est time 2025-10-01 18:54:02.866399-04:00. check manual trade pause time #
Caution
This error occurs because the current time (2025-10-01 18:54:02 EST) falls within the manual trade pause window, during which new orders are not allowed.
Solution
This error occurs because your order was placed outside the active trading session or during a manual trade pause. Please check your Trading Time Settings and ensure trading is active.
For detailed steps on configuring or resuming trading, visit:
https://docs.pickmytrade.io/docs/trading-time-settings/
3. Symbol Mapping Not Found #
Caution
The symbol is not mapped in PickMyTrade account, preventing order processing.
Solution
Add and map the required symbol in your PickMyTrade settings before placing the order.
For detailed steps, visit:
https://docs.pickmytrade.io/docs/settings-in-pickmytrade/
4. Brackets cannot be used with Position Brackets. You must enable Auto OCO Brackets. #
Caution
This error occurs because your account is still using the old Position Brackets system, which is no longer supported.
Solution
Switch your account to Auto OCO Brackets in TopstepX under Risk Settings to enable proper order execution.
For detailed steps, visit:
https://docs.pickmytrade.io/docs/oco-brackets-in-topstepx/
5. Account id: xx-xx-xx-xx not found in user connection #
Caution The account ID in your alert doesn’t match the account currently connected to your broker.
Solution:
Go to Generate Alert, create a new alert, and select the correct account using the Add Account option. This ensures the alert uses the account currently connected to your broker.
More Resources #
If you require documentation for automating trades on Rithmic, Interactive Brokers, TradeLocker, TradeStation, or ProjectX, please visit https://docs.pickmytrade.io/docs/.
